​

**Payment Plan Policy**

• To ensure a smooth training experience, we require all payments to be made according to the agreed-upon payment plan. Failure to meet payment deadlines may result in the discontinuation of training services.​

 

• ​Please be aware that if training is paused due to non-payment, the handlers will be responsible for any impact on the dog’s progress. This may result in additional charges for resumed services. We appreciate your understanding and cooperation.

​

• Payment plans are available only for sessions that are 6 weeks or longer. 

​

Rescheduling:​

​

• In-person Introductory sessions are complimentary!
  All new incoming students must have an appointment before moving forward. 
  - Any intro reschedules less than 24 hours of the scheduled appointment, a fee of $40 will be charged. (may be subject to terms)*

• Training sessions: if needed, reschedules must be confirmed with a new date and time to fully ensure your pup's success.

• If training is paused for longer than 3 weeks, we reserve the right to discontinue services. This policy is in place to ensure that we can dedicate our resources to clients who are fully invested in their training journey. Our passion for our canines drives us to work with owners who share that commitment.

​​

Dog Daycare & Boarding:

​

• Reservation Requirements: All boarding stays are to be booked through appointment only. We require a 50% deposit to secure your reservation.

• Please plan accordingly: All boarding payments will not be refunded to early pick-ups.*
  Payment must be fulfilled at pick-up.

​​​

Daycare/ Boarding Deposit Refund:

​

• Refundable deposits are accepted if cancellations are made within 2 weeks of the arrival date.*

 

Dog Training Services Refund:

• There are no refunds once training services are provided.

 

Check-In and Check-Out Times:​

​

• Check-In Hours:
  Monday-Friday 8:00am or 5:00pm*
  Saturday-Sunday (and holidays) 9:00am or 2:00pm*

• Check-Out Hours:
  Dogs must be picked up by 1:00pm on the day of boarding checkout. 

 

 

**Additional Charges**

​

• Daycare Fee: Dog(s) picked up after 1​:00pm on checkout day will be charged a pro-rated fee, up to $40 for pick-ups by 6:00pm. 

• After 30 minute grace period, dog(s) will be boarded for an additional night at the current rate.

​​​​

**Proof of vaccination records are required for all services.**

​

​All rates are subject to change without notice. Quotes provided are valid for a period of 14 days from the date issued. If enrollment is not completed within this timeframe, the quote may no longer be applicable.

​

​